Change the Course of History, Make the World a Better Place and Never Run Out of Coffee
Mariko Gordon, CFA Mariko Gordon, CFA

Change the Course of History, Make the World a Better Place and Never Run Out of Coffee

I was desperate for coffee.

It was 5:30 a.m. and I had slept only 2.5 hours. I stood in front of the Delta lounge coffee maker and read the flashing message: “The dairy handling mechanism has not been properly cleaned with XYZ product, and the machine will lock after 4 more attempts.” I flagged an attendant for help, but she didn’t know what to do. So she called over a colleague who glanced at the screen, shrugged, and pushed the reset button.

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